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We Offer a 100% Satisfaction Guarantee. If you are not happy with something you purchased, we’ll happily replace it, free of charge!

If there is a problem with an item you purchased, or if you are not satisfied, please contact us and we will work with you to resolve the situation immediately and to your satisfaction.


Returns and exchanges are available until 30 days after purchase.

Only unused products are eligible for refunds. Once the returned, unused product is received, a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 

When your return is received, we will send you an email to notify you and provide the status of your refund or exchange.

To return your product, please contact info@soulfulessence.com for return instructions.

When returning or exchanging an item, please be sure to use a trackable shipping service. Unfortunately, we cannot refund or cover shipping costs of exchanged or refunded items.

If you have additional questions about refunds or exchanges you can always call or email us anytime! We’re always here to help!